Last Updated: 11th June 2025



1. General

1.1 Acceptance of the Terms

a) These Terms and Conditions (“Terms”) constitute a legally binding agreement between you and Sapher Pte Ltd (“Sapher”, “we”, “us” or “our”) with respect to your use of the Sapher online safety and fraud protection web and mobile application and all associated products and services (each and together “Sapher Shield”).

(b) You may be subject to any other applicable terms, including, for example, the terms contained in an end-user licence agreement (“EULA”) that applies to the Sapher Shield from an application distributor (including the Apple Inc, (“Apple”) App Store or Google Play Store). To the extent of any inconsistency between these Terms or any EULA, the provisions in these Terms will prevail.

(c) If you have purchased a Paid Subscription (as defined in clause 5.1(a) below) to the Sapher Shield via a third-party or reseller, your use of the Sapher Shield is also subject to these terms.


1.2 Age Requirement. 

Children may not access or use the Sapher Shield unless their use is directly authorised by their parent, guardian or another authorised adult (“Guardian”). By permitting a child to access or use Sapher Shield, the Guardian of the child agrees to be bound by these Terms and be responsible for the child’s actions on, and use of, Sapher Shield, as if they were that of the Guardian’s. For the purposes of these Terms, a child is a person under:

1. the age of 18; or

2. the minimum legal age required to agree to terms or to provide consent for the use of personal information in the country where the child is located,

whichever is older.

1.3 Changes to these terms

a) We may revise and update these Terms from time to time at our sole discretion.

b) Sapher will notify you of any material changes to the Terms, or to its services or features.

c) You agree that all changes are effective immediately except for any changes impacting the fees for your Subscription, which will be notified to you prior to your next billing cycle and become effective at your next monthly or annual Subscription payment.

1.4 Consent

By accessing, using, uploading or downloading the Sapher Shield or any information or materials to or from the Sapher Shield or services, or by indicating your acceptance to these Terms by creating an account, signing up or any other similar mechanism, you acknowledge and agree that (i) you have read (or had the chance to read) and understood these Terms, and are agreeing to be bound by these Terms, and (ii) you are at least 18 years of age or have the authorisation of your Guardian to enter into these Terms with Sapher.

2 The Sapher Shield

2.1 Provision of and Right to use the Sapher Shield

(a) Subject to your compliance with these Terms (including payment of the relevant fees):

(i) we will make the Sapher Shield available for use to you for the purposes of assisting you to assess the safety and authenticity / reliability of websites you access on the devices on which the Sapher Shield is downloaded (“Permitted Purpose); and

(ii) Sapher grants you a non-exclusive, non-transferable, non- assignable, royalty-free, and worldwide licence to access and use the Sapher Shield during the Subscription Period (as thats term is defined in clause 5.1(b) below). 2.2 Changes to the Sapher Shield

2.2 Changes to the Sapher Shield

(a) Subject to clause 2.2(b), Sapher may make improvements, upgrades, updates, enhancements, and / or changes in, or to, the Sapher Shield including, but not limited to, changing or adding to the features, programs or the functionality of the Sapher Shield for any reason at its sole discretion (“Product Changes”).

(b) We will not make any Product Changes that materially reduce the functionality of the Sapher Shield where payment for the Sapher Shield has been received without providing prior notification. 3 Use of the Sapher Shield

Use of the Sapher Shield

3.1 Your Sapher Account

(a) In order to utilise the Sapher Shield, you will be required to create a Sapher Account. Your username and password should be kept secure and you must not share them with anyone else.

(b) You may choose to use a pseudonym to create a Sapher Account. Sapher will notify you if, for any reason, it requires you to change your username.

c) You shall immediately notify Sapher if you suspect or become aware that your Sapher Account has been compromised (such as noticing any unauthorised use of or activities on your Sapher Account) or any other breach of security. Notwithstanding the foregoing, Sapher shall be entitled (but not obliged) to at all times regard all actions taken under your Sapher Account as if such actions were carried out by you.

3.2 Restrictions

(a) You must not use the Sapher Shield to:

(i) commit any unlawful acts, or use in any way that violates applicable laws or regulations;

(ii) encourage others to commit any unlawful acts, or use in a way that violates applicable laws or regulations;

(iii) use the Sapher Shield for the purpose of exploiting, harming or attempting to exploit or harm other users;

(iv) attempt to gain unauthorised access to the Sapher Shield, including hacking or interfering with the Sapher Shield;

(v) introduce any Harmful Codes or other malicious material into the Sapher Shield. For the purpose of these Terms, “Harmful Code” means any computer code, files, scripts and programs, including any malware and/or software, that is intended or known to be harmful, destructive, disabling or which assists in or enables theft, alteration, denial of service, unauthorised disclosure or destruction or corruption of data, including viruses, worms, spyware, adware, keyloggers, trojans, ransomware and any other types of threats;

(vi) breach Sapher’s or a third party’s rights (including intellectual property rights); or

(vii) breach any terms or conditions that apply to your use of the Sapher Shield.

(b) In addition to the restrictions in clause 3.2(a), you acknowledge and agree the following:

(i) In your interactions with Sapher, its employees, or any third- parties providing services on behalf of Sapher (including via emails, online forms, live chat, or any other communication methods), you must not use inappropriate language including profanity, obscenity, racist or other language or terms that may be deemed by a reasonable person to be offensive.

You must not modify, copy, or create derivative works based on the Sapher Shield or licence, sublicence, sell, resell, rent, lease, transfer, assign, distribute or otherwise make the Sapher Shield or any component of it available to any third party or reverse engineer or decompile any portion of the Sapher Shield, copy any features or functions integrations, interfaces or graphics.

(iii) You agree to only use the Sapher Shield as expressly permitted by these Terms and any other applicable terms. You are responsible for complying with all rules, regulations and procedures of local, state, federal and foreign authorities applicable to you and your business and organisation, and your use of the Sapher Shield and any information provided and/or accessed in connection with the Terms and/or the Sapher Shield will in all cases comply with all applicable federal, state and local and foreign laws and regulations.

(iv) The Sapher Shield can be used on any chromium-based browser on both desktop and mobile devices; however it cannot be used via a Chrome browser on mobile devices. You acknowledge that the Chrome browser may not allow the use of extensions on mobile devices, therefore if you wish to utilise the Sapher Shield on your mobile device, please ensure you are using a compatible browser.

In order for Sapher Shield to function as intended, you must ensure that your device does not contain any Harmful Codes during, or before, you install the Sapher Shield.

4. Intellectual property

4.1 Ownership

(a) You acknowledge that Sapher is the owner of all intellectual property rights in the Sapher Shield including, for completeness, any patents, trademarks, copyright, know-how, data and database rights, content, designs, rights in software, codes and domain names, or any other work, in each case whether registrable, registered or unregistered and including all applications (or rights to apply) for the same.

(b) The Sapher Shield does not allow for any user-generated content, therefore no intellectual property rights in such content is assigned to the user by virtue of your use of the Sapher Shield. To the extent that any user-generated content is created through your use of the Sapher Shield, you acknowledge that the ownership of all intellectual property rights in such material or content will vest in Sapher immediately on creation ,or is transferred from you to Sapher immediately on creation, free of any encumbrances, security interests and third-party rights

(c) You agree Sapher may utilise anonymised and aggregated information relating to you and your usage of the Sapher Shield during the Subscription Period to create derivative data, and that all intellectual property rights in such derivative data vests with Sapher upon creation.

4.2 Feedback

(a) Sapher welcomes your comments, feedback, suggestions and other communication regard the Sapher Shield (“Feedback”).

(b) If you provide Feedback, you grant Sapher a worldwide, non-exclusive, transferable, assignable, sub-licensable, perpetual, irrevocable, royalty- free licence to copy, distribute, create derivative works of, publicly display and otherwise use such Feedback to create, make, sell, offer for sale products and services based on such Feedback.

3. Feedback can be provided by emailing.

5.Payment and subscription period

5.1 Billing and renewal You

(a) You may purchase a subscription directly from Sapher or by downloading the Sapher Shield from the Apple App Store or Google Play Store by paying a subscription fee (“Paid Subscription”).

(b) This Subscription will be charged in advance on a monthly or annual basis as selected by you (“Subscription Period”).

(c) Where the Paid Subscription is purchased via Apple App Store or Google Play Store, or directly from Sapher, the Subscription Period will automatically renew upon expiry of the previous Subscription Period until cancelled in accordance with the terms and process of the relevant application marketplace, or other terms advised by Sapher .

(d) Your Paid Subscription fees are inclusive of all taxes unless otherwise specified in an agreement with Sapher, within the Sapher Shield or an applicable invoice. Tax rates are calculated based on the information you provide and the applicable rate at the time of your monthly charge.

(e) If you purchase a Paid Subscription via a third-party or via an application platform (such as Apple’s App Store or Google Play), you may be subject to separate terms and conditions with the third party. These apply between you and the third-party and govern your use of the Sapher Shield in addition to these Terms.

(f) Sapher may, from time to time, change the price for the Paid Subscription, including the recurring Paid Subscription fees. Where there is a change in pricing, Sapher will provide you with written notice of these changes and the revised prices will take effect at the start of the next Subscription Period following the change.

5.2 Free trial period

a) From time to time, Sapher may offer trials of the Sapher Shield for a period without payment, or at a reduced or promotional rate (“Trial”). By using the Sapher Shield during a Trial, you agree to comply with all terms and conditions applicable to the Sapher Shield.

(b) You acknowledge and agree that any Trial of the Sapher Shield is provided as is and Sapher makes no warranties or guarantees as to the operation or availability of the Sapher Shield during any Trial period.

(c) At the end of the Trial period, unless otherwise stated in the Trial terms and conditions, you will be placed onto the monthly Paid Subscription and will be billed for the monthly fee.

(d) You can terminate the Trial in accordance with the terms and conditions that apply to the Trial, these Terms or the terms and conditions of the third-party application platform.

6. Privacy

(a) You acknowledge that in the course of providing the Sapher Shield to you, Sapher may have access to your personal information. Sapher will only use this personal information in accordance with its

(b) You acknowledge that by providing personal information to Sapher or through your use of the Sapher Shield, you have read, understood, and consent to Sapher collecting, using, disclosing or otherwise processing your personal information in accordance with the

7. Warranty

7.1 General

The exclusion and limitations in this section will not affect your statutory rights (including under the Singapore Consumer Protection (Fair Trading) Act 2003).

7.2 Disclaimer of warranty

(a) The Sapher Shield is provided “as is” and “as available” and Sapher does not provide any warranties of any kind whether express, implied or, subject to clause 7.1 above, statutory.

(b) Sapher disclaims any warranty regarding quality, merchantability, fitness for a particular purpose or non-infringement. Sapher does not guarantee that the Sapher Shield will be error free or uninterrupted, or that Sapher will correct all Sapher Shield errors.

(c) Sapher uses a variety of data sources and tools from both Sapher and reliable third-party sources to determine the safety and authenticity of websites to provide the Sapher Shield. While Sapher uses best endeavours to ensure that the Sapher Shield is regularly updated to provide you the safest online browsing experience, it does not provide any warranties as to the performance of the Sapher Shield (or any third- party data, software or tools incorporated within the Sapher Shield).

(d) Sapher makes no representation regarding, warranty for, or assumes responsibility for any third-party content accessed via the Sapher Shield, including the third-party websites that the Sapher Shield assess as part transactions between you and any third-party providers that occur while the Sapher Shield is in use.

7.3 Exclusive remedy

Your exclusive remedy and Sapher’s entire liability for breach of any warranty under clause 7 will be the correction of Sapher Shield errors or where Sapher cannot substantially correct the errors, you may end your Paid Subscription and recover the fees paid to Sapher for the Sapher Shield during the remaining Subscription Period on a pro-rata basis.

8. Limitation of liability and indemnity

8.1 Limitation of liability

(a) Your sole and exclusive remedy for any problems with the Sapher Shield, except in relation to the warranties outlined at clause 7.1 above, is to uninstall the Sapher Shield and discontinue use of the Sapher Shield.

(b) Sapher has no obligation or liability arising from third-party applications, or your relationship with third-parties, arising in connection with your use of the Sapher Shield. Your sole and exclusive remedy with respect to Sapher for problems with third-parties is to uninstall the Sapher Shield and discontinue use of the Sapher Shield.

(c) In no event will Sapher be liable to you for any:

(i) direct, indirect, incidental, consequential, special or exemplary damages arising out of, or in connection with, these Terms or your use of, or inability to use, the Sapher Shield, regardless of the form of action; and

(ii) loss of revenue, business, data (including personal information), profits, goodwill, or reputation, arising out of the use of, or inability to use, the Sapher Shield, or any third-party application connected with the Sapher Shield.

(d) To the extent permitted by law, Sapher’s total liability under these Terms is limited to the amounts paid by you to Sapher for use of the Sapher Shield in the twelve (12) months preceding the claim.

(e) Sapher’s liability is reduced proportionately to the extent that you are responsible for, or have contributed to, the liability.

(f) These Terms do not limit Sapher’s liability for fraud, death or personal injury to the extent prohibited by applicable law.

8.2 Indemnity

(a) You agree to indemnify and hold harmless Sapher from and against any third-party claims (including direct and indirect losses, damages, reasonable expenses, legal fees and costs arising from such claims) made against Sapher arising out of, or related to:

(i) Your breach of these Terms (including any additional terms incorporated within these Terms and including privacy or intellectual property breaches);

(ii) Any use by you in contravention of any law, act, regulation, ordinance or enforceable government order that creates liability for Sapher, including under any privacy or data protection law;

(iii) Any activity you engaged in through the Sapher Shield; or

(iv) Any other claims that you have violated any law, or the rights of a third-party, through your use of the Sapher Shield.

Reasonableness

You hereby acknowledge and agree that the disclaimer of warranty, limitations of liability and indemnity in Clauses 7 and 8, and in the other provisions of these Terms and the allocation of risk therein are reasonable and essential elements of the bargain in Sapher’s provision of the Sapher Shield, without which Sapher would not be able to provide the Sapher Shield to you or enter into these Terms.

9. Termination and suspension

9.1 Suspension / termination of Sapher .

(a) These Terms will apply to you until terminated by either you or Sapher.

(b) Sapher may terminate these Terms or suspend your access to Sapher Shield at any time if:

(i) you fail to pay your Paid Subscription fees;

(ii) you have, or we believe you have, breached these Terms;

(iii) Sapher is required to do so in order to introduce Product Changes to the Sapher Shield or as a result of a Force Majeure Event;

(iv) Sapher stops providing the Sapher Shield or any material component thereof (with reasonable notice to you, where such notice includes details of the termination); or

(v) Sapher believes necessary to comply with law or regulation.

(c) If Sapher terminates these Terms or suspends access to the Sapher Shield, you agree that Sapher, subject to applicable laws, will have no liability to you for that termination or suspension and will not refund amounts paid.

(d) You may terminate these Terms at any time and discontinue use of the Sapher Shield. For more information, please contact us at .

(e) The following clauses survive the termination of these Terms:

(i) Section 2: Our Services

(ii) Section 3: Acceptable Use

(iii) Section 4:Intellectual Property

(iv) Section 6: Privacy and Confidentiality

(v) Section 7: Warranty

(vi) Section 8: Limitation of Liability and indemnity

(f) Termination of these Terms shall not affect any rights and remedies that a party may have accrued under these Terms.

10. General

10.1 Compliance with laws

You agree that you will comply with all applicable laws relating to your use of the Sapher Shield.

10.2 Dispute resolution and arbitration

(a) Except for disputes relating to Sapher’s intellectual property, the parties will use best efforts to settle any dispute arising out of, relating to or in connection with these Terms including any question regarding its existence, validity or termination, claim, question or disagreement (“Dispute”) directly through good-faith negotiations, which will be a precondition to commencement of arbitration. The Party raising a Dispute will first serve written notification of the Dispute (“Dispute Notice”) on the other party (each a “Disputing Party” and together the “Disputing Parties”). Within 14 calendar days from the service of a Dispute Notice, the Disputing Parties shall meet to seek to resolve the Dispute by way of good faith discussions.

(b) Except for disputes relating to Sapher’s intellectual property, if the Dispute remains unresolved after 21 calendar days from the date of service of the Dispute Notice, such Dispute shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration will be Singapore. The tribunal shall consist of one (1) arbitrator. The language of the arbitration shall be English.

10.3 Force Majeure

In this clause 10.3, “Force Majeure Event” means an event beyond the reasonable control of a party (the “Affected Party”) including, without limitation, (a) fire, storm, lightning, flood, drought, earthquake or other natural disaster or other similar acts of God; (b) epidemic or pandemic; (c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (d) any law or any action taken by a governmental authority, including without limitation to changes to law, imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent; (e) fire, explosion or accident; (f) any labour or trade dispute, strikes, industrial action or lockouts; (g) non-performance by suppliers or subcontractors; and (h) the unavailability, interruption or failure of utility services such as electricity, gas, water, telecommunications including the internet

(b) If an Affected Party is prevented, hindered or delayed from or in performing any of its obligations under these Terms by a Force Majeure Event:

(i) The Affected Party’s obligations under these Terms are suspended while the Force Majeure Event continues and to the extent that it is so prevented, hindered or delayed from performing its obligations;

(ii) The Affected Party shall notify the other Party in writing of the Force Majeure Event, its date, its effects on its ability to perform its obligations under these Terms and the description of the steps taken or to be taken in order to circumvent and/or mitigate the Force Majeure Event;

(iii) The Affected Party shall make all reasonable efforts to mitigate the effects of the Force Majeure Event on the performance of its obligations under these Terms; and

(iv) Immediately after the end of the Force Majeure Event, the Affected Party shall notify the other Party in writing that the Force Majeure Event has ended and resume performance of its obligations under these Terms.

(c) If the Force Majeure Event continues for more than one (1) month starting on the day of the Force Majeure Event, a party may terminate these Terms by giving not less than fifteen (15) business days' written notice to the other party.

10.4 Assignment

(a) Sapher may assign or novate any or all of these terms, and may assign or delegate, in whole or in part, any of its rights or obligations under these Terms. You shall do all things and execute all documents necessary to facilitate such assignment or novation.

(b) You may not assign these Terms, in whole or in part, nor transfer or sub- licence your rights under these Terms, to any third party.

10.5 Severability and waiver

(a) If at any time any provision of these Terms is, or becomes illegal, invalid or unenforceable for any reason or to any extent, the remaining provisions of these Terms will not be affected and the application of the provision will be enforced to the extent permitted by law.

(b) Any failure by Sapher to enforce these Terms or any provision within will not waive Sapher’s right to do so.

10.6 Notice

Any notice contemplated by these Terms will be delivered to the relevant email address provided by you to Sapher when creating your Sapher Account.

10.7 Entire agreement

Except as otherwise stated in these Terms or explicitly agreed upon in writing between you and Sapher, these Terms constitute the entire agreement and understanding between the parties and will take effect and supersedes any prior agreement in relation to the subject matter of these Terms (whether written or oral).

10.8 Governing Law

(a) These Terms are governed by and construed in accordance with the laws of Singapore without regard to choice or conflicts of law principles.

10.9 No Contra Proferentum Rule

You acknowledge and agree that prior to accessing or using the Sapher Shield or accepting these Terms, you have had the opportunity to seek, or have sought the advice of independent legal counsel, and have read and understood all of the terms and conditions of these Terms and their legal effect. These Terms shall not be construed against Sapher because Sapher drafted its provisions, and any rule of construction that a document shall be construed against the drafting party shall not apply to these Terms.

10.10 No Third Party Rights

No third party who is not a party to these Terms shall have any rights to enforce or rely upon any of the provisions of these Terms under any applicable laws.